Case Study: Smartsheet achieves 100x ROI and automated Data Subject Request fulfillment with Ketch

Ketch drives 100x ROI for Smartsheet with automated Data Subject Request fulfillment

Smartsheet, the collaboration and work‑management platform used by over 75% of the Fortune 500, was facing a surge in Data Subject Requests (DSRs) — up 65% year‑over‑year — that were costly and slow to handle. Manual fulfillment took 3–5 hours per request, required touching up to 26 systems (Salesforce, Marketo, LinkedIn, etc.), and drove significant FTE effort and privacy exposure, so Smartsheet engaged Ketch to address the problem.

Ketch implemented its automated privacy orchestration infrastructure to handle DSR intake through execution, using its privacy protocol to search, access and respond across Smartsheet’s connected systems. The Ketch solution collapsed manual workflows, cut FTE burden and exposure, saved Smartsheet millions in compliance costs, significantly reduced fulfillment times, and delivered a reported 100× ROI.

Smartsheet