Case Study: Wakefield Council improves efficiencies and cuts costs with Kerv's Dynamics 365 and Power Platform

Wakefield Council improves over 100 services with Kerv

Wakefield Council, a local government authority, needed to digitally transform over 100 services to improve efficiency and reduce reliance on paper-based and manual processes. They sought a partner to implement a scalable, cloud-based solution and chose Kerv to guide their strategy and deployment, focusing on Microsoft Dynamics 365 and the Power Platform.

Kerv implemented Dynamics 365 with a minimalist, agile approach, starting with a proof-of-concept Canvas app for the pest control service. This mobile solution replaced paper-based workflows, improving job visibility and inter-departmental communication. The vendor's work led to measurable efficiencies, better resource planning, and cost savings, laying the groundwork for Wakefield Council's long-term digital transformation.

Wakefield Council