Case Study: PeopleScout transforms productivity and customer experience with Kerv Collaborate cloud communications

Recruitment specialist transforms productivity and customer experience with move to cloud communications

PeopleScout, a recruitment process outsourcing specialist, needed to replace three aging Avaya PBX systems across its London and Bristol offices as maintenance costs rose, contact centre functionality lagged behind business needs, and the legacy setup was bulky, inefficient, and difficult to manage. The company turned to Kerv for a modern cloud communications platform, including Horizon Hosted Phone System and Horizon Hosted Call Centre.

Kerv implemented a hosted solution with 300 extensions, 100 contact centre seats, compliant call recording, Akixi reporting, SIP trunking, fibre connectivity, and a bespoke hot-desking setup for agents. The move improved productivity, simplified administration, and enhanced customer experience, while also cutting costs by replacing separate call, upgrade, and maintenance expenses with a single monthly fee and freeing up office space; the new system also went live right-first-time after a three-week proof of concept.

PeopleScout

PeopleScout