Case Study: a global hostel chain achieves 100% uptime with Kerv Transform Desktop as a Service

Large Hospitality Group - Customer Case Study

Kerv worked with a large hospitality group, a fast-growing global hostel chain, to replace a six-year-old desktop as a service platform from a telecoms provider. Their existing multi-tenant setup was rigid, slow, and unreliable, causing outages, security concerns, poor support, and a poor user experience for staff who needed to work in very different ways across devices and locations.

Kerv Transform designed and delivered a private, highly available desktop as a service platform tailored to 62 unique requirements, including offline working, secure file synchronization, and flexible access for different user types. The new solution has delivered 100% uptime across the platform, eliminated downtime, improved staff satisfaction, and given the customer the confidence to plan for doubling in size within two years.