Case Study: Arvato Bertelsmann achieves secure remote working and faster onboarding with Kerv Genesys Cloud

Arvato Bertelsmann onboards 175 agents in 4 weeks with Kerv

Arvato Bertelsmann, a global services company, needed to enhance its customer experience operations by improving client onboarding, accelerating service delivery, and enabling remote work. To address these challenges, they partnered with Kerv and adopted the Genesys Cloud application.

Kerv implemented a hybrid solution using the native Genesys Cloud platform, which allowed for seamless remote working and easy integration with existing systems. This resulted in 1,100 agents working securely from any location, the ability to onboard 175 new agents in just four weeks, and zero disruption to billing. The solution also provided significant cost savings and gave Arvato access to a wider, location-agnostic talent pool.

Arvato Bertelsmann