Kerridge Commercial Systems
111 Case Studies
Case Study: William Wilson achieves streamlined online trading and real-time stock visibility with Kerridge Commercial Systems Web Builder
A Kerridge Commercial Systems Case Study
William Wilson - Customer Case Study
William Wilson, one of Scotland’s largest plumbing, heating and bathroom suppliers with 22 locations and over 250 staff, needed to give its trade customers a convenient online alternative to branch trading. The company, a Kerridge Commercial Systems customer since 2000, chose Kerridge Commercial Systems’ Web Builder to create a B2B trade website that could manage 15,000 line items, support branch-specific ordering (there is no central warehouse) and accommodate complex pricing and discount structures.
Kerridge Commercial Systems implemented Web Builder and undertook additional programming to enable customers to buy from their chosen branch, integrate with back-office systems, and load comprehensive product information. The solution delivered real-time stock detail, the ability to order out-of-stock items, access to basic account information and high-quality content; trade customers tested the system positively and adoption continues to grow, making online transactions easier and future-proofing William Wilson’s business.
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William Wilson
Michael Wilson
Commercial Director