Case Study: Pimlico Plumbing and Heating Merchants achieves rapid launch and scalable stock management with Kerridge Commercial Systems (K8)

Pimlico Plumbing and Heating Merchants - Customer Case Study

Pimlico Plumbing and Heating Merchants (PPHM), launched in October 2014 by Charlie Mullins MBE to supply Pimlico Plumbers and independent tradespeople, needed a reliable, fast-to-deploy trading system to open on day one and support seven-day-a-week trade operations. Facing tight deadlines to be operational from launch and to maintain high service levels for time-pressed customers, PPHM chose Kerridge Commercial Systems and its K8 solution to underpin purchasing, stock and sales processes.

Kerridge Commercial Systems implemented K8 within four weeks and configured purchasing, stock control, sales order processing and financials to match PPHM’s fast-growth model. The system enables automated stock replenishment (with manual tweaks), frequent supplier ordering, tight credit control and efficient transaction handling — supporting service to 160+ independent plumbers across London, daily supplier ordering, and a business expansion (a second floor added within six months). Kerridge Commercial Systems’ K8 delivered fully managed stock levels, faster order fulfilment and clear support for rapid business growth.

Pimlico Plumbing and Heating Merchants

Samm Mullins

Director