Case Study: Norbain achieves 30–40% turnover growth and same-day delivery capability with Kerridge Commercial Systems' OneOffice

Norbain - Customer Case Study

Norbain is one of Europe’s leading distributors of CCTV, IP video, access control and intruder detection equipment, with around 300 staff and distribution into over 70 countries. After strategic planning, Norbain identified the need to improve warehousing and delivery processes and required a flexible supply chain management solution; Kerridge Commercial Systems was engaged to implement its OneOffice platform to meet these needs.

Kerridge Commercial Systems implemented OneOffice and integrated it with courier systems and Norbain’s supply-chain IT, enabling later order cutoffs with same‑day service, more efficient returns and better stock planning. The solution delivered significant capacity gains and allowed Norbain to increase turnover by 30–40% while maintaining headcount, freeing staff to focus on customer support and improving competitive service levels.

Norbain

Alun John

Managing Director