Case Study: Tileflair achieves outstanding customer service and efficient multi-branch operations with K8 from Kerridge Commercial Systems

K8 helps tile distributor offer outstanding customer service

Tileflair, the largest privately owned wall and floor tile distributor in the South of England, needed a robust system to support its multi-branch growth and high service expectations for both retail and trade customers. To ensure the right tiles reached the right place at the right time and to give staff instant stock visibility while serving customers, Tileflair turned to Kerridge Commercial Systems’ K8 software.

Kerridge Commercial Systems’ K8, installed in 1998, now supports 50 users, processes over 300,000 transactions a year and holds nearly 13,000 product files; Tileflair is upgrading to the latest K8 to add browser-based iPad access, Warehouse Management and handheld barcode scanning. The solution has enabled reliable inter-branch trading, faster in-showroom sales interactions, more efficient warehouse picking and measurable productivity via KPI reports and integrations—delivering clear operational improvements and stronger customer service.

Tileflair

Matthew Johnson

Managing Director