Case Study: Automated Systems Group Ltd achieves 15% reduction in service overheads with Kerridge Commercial Systems' K8 Field Service

K8 Field Service makes a difference to ASL

Automated Systems Group Ltd, one of the UK’s largest managed print solutions suppliers with 8,000+ devices on contract and over 5,000 customers, needed to replace an aging green-screen system to support growth. The company required a modern, fully integrated solution to handle complex billing, mobile communications for 50 field engineers, and advanced management information tools; after a six-month review they selected Kerridge Commercial Systems’ K8 Field Service.

Kerridge Commercial Systems implemented a 75-user K8 Field Service system with an integrated mobile app, real-time dashboards, improved sales order processing and flexible billing, plus offline stock access and remote app upgrades. The solution cut service overheads by 15% since going live in April 2013, reduced duplicate data entry, improved engineer efficiency and customer response times, and provided a scalable backbone to support business growth and acquisitions.

Automated Systems Group Ltd

Terry Henderson

Business Support Manager