Case Study: Kellys Printing Solutions achieves productivity gains and faster field service with Kerridge Commercial Systems' K8 Field Service

K8 Field Service delivering valuable benefits

Kellys Printing Solutions, a Scottish print management supplier serving education, legal, estate agents and oil exploration, had outgrown largely manual processes and needed better control of field service, billing and stock—especially for rapid fulfilment and support of devices (including units on North Sea platforms). To address these challenges they partnered with Kerridge Commercial Systems and implemented its K8 Field Service solution, including the mobile Field Service app and integrated meter-reading functionality.

Kerridge Commercial Systems’ K8 Field Service provided real-time engineer communications, automated meter-based invoicing, integrated sales order and stock control (including van stocks) and a mobile app for technicians. The result was faster response and dispatch of the best-qualified engineers, automated billing, elimination of human error, measurable productivity and efficiency gains, and the ability to install equipment within 24 hours—helping Kellys operate leaner and deliver improved customer service.

Kellys Printing Solutions

Ruairidh McLachlan

Service Manager