Case Study: Dale Hardware achieves scalable growth and cost savings with Kerridge Commercial Systems K8

Dale Hardware - Customer Case Study

Dale Hardware, a family-owned UK distributor of architectural and builders' hardware, was growing fast and needed better visibility, tighter business controls and streamlined processes to support further expansion. They worked with Kerridge Commercial Systems and implemented the K8 system, chosen because it fit their existing business processes without requiring them to change how they operated.

Kerridge Commercial Systems’ K8 delivered more efficient sales order processing, instant access to customer and operational information, man-hours saved and reduced staffing levels, and up‑to‑the‑minute data for quicker decisions and profitability monitoring. The implementation added exception reporting and a spreadsheet interface, freed management time, and enabled Dale Hardware to grow without automatically adding cost while maintaining strong customer service.

Dale Hardware

Chris Gorse

Managing Director