Case Study: Diabetes Care Partners saves 8 hours a week and reduces no-shows with Keragon

Diabetes Care Partners saves 8 hours a week with Keragon

Diabetes Care Partners (DCP), a chronic disease management organization, faced significant challenges with manual data entry between its scheduling and communication platforms. This time-sensitive, duplicate work created backlogs and posed a security risk for protected health information (PHI). To overcome this, DCP turned to the vendor Keragon to automate its workflows.

Keragon implemented a solution that automatically synced patient data between DCP's Healthie and Retell platforms. This integration eliminated manual entry and enabled accurate, automated appointment reminder calls based on real-time scheduling status. The automations saved administrators 8 hours per week, reduced incorrect reminders, and led to fewer patient no-shows, improving both efficiency and the patient experience.

Diabetes Care Partners