KePSLA
4 Case Studies
Case Study: MAYFAIR Hotels & Resorts achieves 26% more online bookings with KePSLA
A KePSLA Case Study
How Mayfair Hotel Improved Their Rankings & Increased Bookings by 26%
MAYFAIR Hotels & Resorts, specifically MAYFAIR Lagoon in Bhubaneshwar, faced strong competition in the luxury hotel market and needed more than just online reviews—they needed better insights into guest feedback, improved department coordination, and a way to manage reviews with limited resources. Although the hotel was delivering good service, its online reviews and reputation were not reflecting that performance, which was affecting OTA bookings.
KePSLA implemented its review intelligence and automated review monitoring solution to track feedback from 120+ online sources in 20+ languages, analyze sentiment by department and KPI, and route issues through a ticketing system for faster action. With KePSLA, MAYFAIR improved OTA and search rankings, increased bookings from online sources by 26%, raised repeat customers by 3%, and boosted performance across key areas such as rooms, restaurant, and recreation.
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