Case Study: Manuallaya achieves a 15% ratings boost and outranks competitors with KePSLA

How Manuallaya Increased Their Ratings by 15% and Out-ranked Competitors

Manuallaya, an upscale Himalayan spa resort in Manali, was struggling to monitor business performance and manage reviews across multiple platforms. Decision-making was slow and often based on only a few reviews, making it hard for the hotelier to see the full picture. KePSLA’s Review Intelligence Solution was introduced to help Manuallaya better understand customer feedback and streamline review management.

With KePSLA, Manuallaya gained access to dashboard-driven insights, review trends, sentiment decoding, and direct reply features, enabling faster and more informed decisions. The result was a 70% reduction in decision-making time, a 15% increase in ratings, and improved competitive performance, with Manuallaya outperforming key competitors in reputation scores.

Manuallaya

Puneet Bhambi

Chief Executive Officer