Case Study: Voice Exchange achieves 95% handoff completion with Keona Health

Voice Exchange achieves 95% handoff completion with Keona Health

Voice Exchange, a provider of 24/7 clinical support, faced significant challenges in its after-hours nurse triage operations. Their nurses struggled with fragmented workflows, scattered physician protocols, and inconsistent decision trees across different specialties, leading to high stress, patient care inconsistency, and clinical risk. They partnered with vendor Keona Health to implement the Keona CareDesk platform to standardize workflows and provide guided triage protocols.

Keona Health's solution was rapidly implemented, achieving full adoption across all shifts in just one week. The intuitive design of CareDesk empowered nurses with guided workflows, significantly reducing after-hours stress and improving triage consistency. Key results included a 95% handoff completion rate, extended specialty coverage without additional hiring, and the early identification of critical patient interventions. Voice Exchange now delivers the same high-quality care at any hour, thanks to Keona.

Voice Exchange