Case Study: Virginia Women’s Center streamlines patient scheduling and triage with Keona Health Care Desk

Virginia Women’s Center reduces onboarding time by 70% with Keona Health

Virginia Women's Center, a full-service women's health center with 44 providers, faced significant operational challenges after migrating to a new EHR system. Their complex scheduling for services like imaging became difficult to manage efficiently. To address this, they turned to Keona Health's Care Desk CRM to streamline patient access and scheduling.

Keona Health implemented its solution featuring Intelligent Scheduling and multichannel access, including Patient Self-Scheduling. This provided the practice with full visibility into patient requests and dramatically simplified their complex multi-resource booking. The results were substantial, including a 70% reduction in staff onboarding time and 25% of appointments being self-scheduled by patients within six months, all without marketing expenditure.

Virginia Women’s Center