Case Study: Intermountain Healthcare improves triage efficiency with Keona Health’s CareDesk

Intermountain Healthcare matches over 50% of callers with Keona Health

Intermountain Healthcare, a large integrated delivery network, faced challenges with their previous triage software, including an inability to customize workflows, poor integration with their Cerner EHR, and limited reporting. Seeking to improve efficiency and expand services, they turned to vendor Keona Health and implemented its CareDesk platform.

The solution from Keona Health included bi-directional Cerner EHR integration and an Avaya phone system link, which auto-matched over 50% of callers. Results featured improved call handle times, streamlined charting, and expanded service capabilities. Keona Health's support and the platform's customizable reporting enabled ongoing operational improvements and better patient care tracking.

Intermountain Healthcare