Case Study: Pacific Northwest Health Insurance Provider achieves a seamless member portal launch with Kenway Consulting

Pacific Northwest Health Insurance Provider launches a seamless portal for 100,000 members with Kenway Consulting

A Pacific Northwest health insurance provider faced a crisis with its outdated and dissatisfying member portal, which was causing widespread user frustration and jeopardizing its market position. With a critical deadline only three months away, the project was severely behind schedule due to poor planning, resource deficits, and a lack of Salesforce OmniStudio expertise. Kenway Consulting was brought in to rescue the failing initiative.

Kenway Consulting implemented a comprehensive solution that included redefining project requirements, scaling the team with Salesforce experts, introducing a custom Agile methodology, and executing a rigorous testing strategy. The result was the successful and seamless launch of a new Salesforce OmniStudio portal for over 100,000 members. Kenway Consulting's efforts resolved the immediate crisis, mitigated significant risk, and positioned the health insurer as an industry leader in digital transformation.