Case Study: Dialpad improves global network performance and reduces latency with Kentik

How Dialpad Uses Kentik to Avoid Network-Performance Hang Ups

Dialpad, a global cloud-based communications provider, needed a better way to manage a complex worldwide network and keep voice, video, and contact-center services running with low latency and high reliability. The company turned to Kentik, using the Kentik Network Observability Cloud and Kentik Synthetics to gain a unified view of traffic flows, performance, and capacity across its points of presence and carrier relationships.

With Kentik, Dialpad can proactively monitor performance, troubleshoot faster, and make smarter peering and capacity-planning decisions. The result has been fewer service interruptions, reduced MTTR, and improved customer experience, including one case where Kentik helped identify a carrier routing issue that added about 300 ms of latency and enabled a quick fix.

Dialpad

Justin Seabrook-Rocha

Manager of Network Engineering