Case Study: FPT Telecom achieves an amazing customer experience with Kentik Network Observability Cloud

FPT Telecom uses network observability from Kentik to deliver an amazing customer experienc

FPT Telecom, a leading Vietnamese telecommunications provider serving more than 3 million business and residential customers, needed better visibility to keep its network reliable amid rapid growth. Periodic congestion on international trunk lines, limited troubleshooting data, and difficulty negotiating peering and transit contracts made it harder to maintain quality service. FPT Telecom turned to Kentik and its Network Observability Cloud to address these challenges.

Kentik gave FPT Telecom real-time, end-to-end network observability across data center, edge, cloud, and internet traffic, along with historical analysis and proactive alerts. As a result, FPT Telecom eliminated peak-time congestion, built automation to reroute traffic, reduced time to identify and diagnose network issues, improved capacity planning and peering decisions, and strengthened security monitoring — all helping Kentik support a better customer experience.

FPT Telecom

Dat Nguyen Thanh

Network Manager