Case Study: Victorian Ombudsman achieves faster access to information and improved staff communication with Kentico

Victorian Ombudsman - Customer Case Study

The Victorian Ombudsman, an independent statutory office that investigates complaints about Victorian government bodies, needed a modern intranet to help staff quickly access a large and complex set of complaint-handling procedures, policies and resources. Key challenges included organising a high volume of varied content, providing Active Directory single sign-on, and balancing a traditional corporate look with a more engaging, user-friendly design while also improving internal communication via staff directories.

Get Started implemented Kentico, building 35 page layouts, a searchable staff guide with cross-referenced policies/forms, and a comprehensive directory with maps, seating plans and role-based search. Information architecture workshops produced two selectable design modes (traditional and lively), and single sign-on plus iPad access improved usability. The launch was well received, many content admins were trained, and staff feedback highlighted ease of use and faster access to information.

Victorian Ombudsman