Case Study: Veterinary Council of Ireland achieves 22% longer website visits and streamlined registrant management with Kentico (implemented by i3 Digital)

Veterinary Council of Ireland - Customer Case Study

The Veterinary Council of Ireland (VCI) engaged i3 Digital to replace a legacy registration and practice‑management system that was critical to regulating veterinary practitioners and premises. The existing data was unnormalized, business rules were complex and sometimes contradictory, and the site needed to meet strict regulatory requirements while supporting extensible user accounts, document handling, fee processing and dynamic Certificate of Suitability assessments.

i3 Digital rebuilt the platform on Kentico using custom modules to restore lost functionality, enforce referential integrity, import legacy data, and separate front‑end registrant access from back‑end administration. The solution added role‑based access, powerful admin filtering, scheduled reminders for fees and certificates, and an extranet for practitioners. Since launch, average session duration has increased by 22%, users report a markedly improved experience, and administrators praise the system’s usability with further gains in engagement and conversions expected.

Veterinary Council of Ireland