Case Study: Queensland Competition Authority achieves a smoother, more efficient, user-friendly intranet with Kentico

Queensland Competition Authority - Customer Case Study

Queensland Competition Authority (QCA), an independent statutory body that promotes competition and regulates monopoly services in Queensland, needed a complete overhaul of an outdated, inefficient intranet. The main challenge was improving usability and functionality—particularly search, calendar and forum features—and enabling the site to index documents hosted both on a new Kentico system and on a third‑party platform.

Web Design Magic delivered custom Kentico solutions, using Smart Search, the Kentico Forms module and tailored workflows to streamline document uploads, approvals and publishing. After thorough testing the redesigned intranet launched smoothly; staff report easier navigation and faster access to information, and the platform is already showing signs of improved efficiency and strong user adoption.

Queensland Competition Authority

Cherie Flowers

Project Officer