Case Study: QSR International achieves 21% increase in commerce revenue with Kentico

QSR International - Customer Case Study

QSR International, the maker of NVivo research software, needed a modern, global e-commerce website to support sales across multiple countries and currencies. Its 12-year-old site was misaligned with business goals and required manual, developer-heavy processes (FTP updates, overnight publishing, and no easy way to create pages), limiting scalability and customer experience.

Luminary rebuilt QSR’s site on Kentico using modular development, 20 flexible content blocks, and a custom pricing wizard (handling location-based currency, taxes and shipping) plus integration with three payment gateways. The overhaul eliminated FTP workflows, enabled scheduled publishing and easy page creation, and drove measurable gains: a 21% increase in commerce revenue in year one, 25% more time on site, 20% more pages per session and an 8.2% drop in bounce rate.

QSR International

Mark Connor

Digital Manager