Case Study: Ontario Ombudsman achieves seamless content migration, bilingual accessibility and mobile-first public access with Kentico

Ontario Ombudsman - Customer Case Study

The Ontario Ombudsman, an independent watchdog for Ontario government services, needed a modern, accessible and bilingual website to publish findings and accept public complaints. Their legacy Umbraco CMS was hard for non-technical staff to use, had disorganized media, and contained about 5,000 documents with inconsistent HTML, while the office also required integration with a third-party complaints system, strict accessibility, and a mobile-optimized experience.

Seventyeight Digital rebuilt the site on Kentico, creating an automated Umbraco-to-Kentico export engine to map and import content, recreate dependencies, and save substantial manual effort. The project delivered a fully bilingual, WAI-accessible site with role-based workflows, CRM integration for complaint handling, a lightweight mobile web app, social media elements, and a scalable technical framework—resulting in easier content management, consolidated operations, faster mobile performance, and improved public access to the Ombudsman’s work.

Ontario Ombudsman