Case Study: Hume Bank achieves streamlined content management and improved customer experience with Kentico

Hume Bank - Customer Case Study

Hume Bank, a regional Australian mutual founded in 1955 with over 58,000 customers and 19 branches, needed a website that reflected its trustworthy, community-focused identity while serving distinct audiences (personal, business and community users). The bank’s brief demanded an exceptional, consistent experience across devices and easier content administration without losing the local, personable brand feel.

Get Started rebuilt the site with a user-centric structure (including a simple product selector), fully responsive layouts and mobile-friendly comparison tables, plus a centralized information table, macros and widget-based tools (e.g., a drop-in mortgage calculator) to simplify content updates. The relaunch cut content administration time, removed content inconsistencies and earned overwhelmingly positive feedback from customers, staff and stakeholders for improved navigation and usability.

Hume Bank

Sam Fursdon

Digital Services Specialist