Case Study: Gatineau achieves seamless responsive e-commerce and integrated payments with Kentico Xperience

Gatineau - Customer Case Study

Gatineau is a Parisian skincare brand founded in 1932 that combines natural ingredients with biotechnology to deliver salon-quality anti‑ageing products. They needed a fully branded, responsive e‑commerce site to replace a loosely branded store called The Beauty Room, with requirements for seamless on‑site payments, flexible product filtering, continued integration with existing back‑office fulfillment, mobile‑friendly shopping, and built‑in marketing and personalization tools.

The solution integrated SagePay into Kentico to process on‑site payments (including 3D Secure) and pass order statuses back to the CMS, implemented a query‑string Smart Search filter with JavaScript to preserve back‑button navigation, and built a custom order report to feed the Opera fulfillment system. Mobile‑first cart and simplified forms improved usability, while dynamic email templates and product‑interest scoring enabled personalization. Early results are promising: over 300 orders in the first weeks with no reported issues and 25% of traffic coming from returning customers.

Gatineau