Case Study: Gap Inc. achieves increased employee engagement and streamlined career development with Kentico

Gap Inc. - Customer Case Study

Gap Inc., a leading global specialty retailer, needed a content-rich career development portal to drive employee engagement and provide a centralized library of development resources, tools and training for 10,000+ North America employees. The project required dynamic, personalized experiences (scheduling reviews and training, self-learning tools, internal communication), complex business logic with reporting and alerts, and a CMS powerful enough for a slim HR team of four part-time staff to manage.

BlueModus (with a design partner) delivered an integrated learning and development portal built on Kentico, featuring SAML single sign‑on, in-app email, internal messaging/events, custom modules integrated with an external Oracle HRIS, and automated migration tools. The 12-person team completed the work in 8,000 hours; post-launch employee usage exceeded expectations, ongoing migrations for Old Navy and Banana Republic are underway, and the solution reduced training and maintenance overhead while improving manageability and UX.

Gap Inc.