Case Study: Culligan International achieves streamlined dealer access and mobile-ready ordering with Kentico

Culligan International - Customer Case Study

Culligan International, a global leader in water treatment, was hampered by an outdated dealer portal that made it difficult for certified dealers to access sales and technical materials, track or place orders (they had to fax or call), and for Culligan staff to keep content current—resulting in stale information and declining usage.

Netrix convened stakeholders, produced wireframes and a new identity, and built cPort, a responsive dealer portal rolled out nationally. The new system centralized materials and order histories, improved communication between dealers and customer service, and made resources accessible on phones and tablets—delivering faster, more organized workflows, fewer errors, and renewed dealer engagement.

Culligan International

Karen Gill

Director