Case Study: City of Westminster achieves real-time automated pest-control scheduling and faster response with Kentico CMS

City of Westminster - Customer Case Study

City of Westminster Council’s pest control service struggled with a paper-based, call-centre-driven process that left staff manually planning van schedules and officer allocation, slowing response to resident reports. The council engaged i3 Digital to move beyond a simple Uniform data listing and solve issues around scheduling, resource visibility and timely updates.

i3 Digital delivered a calendar-based application integrated with Uniform that manages incidents, officer availability and resource allocation, lets staff group jobs by location and book optimal slots within 48 hours, and gives managers a real-time overview to reassign or reschedule work. The system has improved response times and resource utilisation, is being extended with public access, automated routing, mobile working and enhanced reporting, and is supported ongoing with Kentico CMS and third-party integrations.

City of Westminster