Case Study: Biogenetica International Laboratories achieves streamlined, time‑saving order management and automated PDF report generation with Kentico

Biogenetica International Laboratories - Customer Case Study

Biogenetica International Laboratories (Biogenpolska) is an American‑Polish health company offering DNA‑based diagnostic tests and personalized recommendations. They needed a customized order management system to serve three user groups—registered customers (mainly doctors), laboratory employees, and administrators—and faced UX and process challenges: a simple, guided checkout with online questionnaires, automatic invoicing and status updates driven by lab actions, and interfaces usable by users unfamiliar with online services or CMS tools.

Predictes built a role‑based system with a custom ordering module, dynamic report generation (lab staff enter data, templates produce downloadable PDFs), a comprehensive notification engine, and a structured content architecture. The result is a user‑friendly platform for customers, clear CMS workflows for lab employees, and full administrative control (including placing orders for others). The solution improved UX, enabled strict doctor registration validation, generated positive feedback, and significantly reduced lab processing time compared with the previous offline workflow.

Biogenetica International Laboratories