Case Study: Bass Coast Shire Council achieves streamlined staff communication and reduced administration with Kentico

Bass Coast Shire Council - Customer Case Study

Bass Coast Shire Council needed a better way for staff to communicate and find information across a large, spread-out office. Manual processes made it hard to locate colleagues, check availability, keep staff profiles current, and distribute documents; the project also faced technical hurdles around Active Directory integration and intranet performance on a client server.

Get Started implemented a Kentico-based intranet with a daily AD import, Windows Authentication single-sign-on, a searchable Staff Directory (including office and desk locations), self-service profile updates and integrated document management. The result was faster, simpler business processes, immediate access to people and documents, reduced administrative overhead and strong user adoption and feedback.

Bass Coast Shire Council

Steve Fuery

Web Communications Officer