Case Study: West Central Equipment saves 3+ hours a day with Kenect

West Central Equipment saves 3+ hours per day with Kenect

West Central Equipment, a multi-location equipment dealer, faced challenges with inefficient sales follow-ups, time-consuming service updates via phone calls, and employees having to use personal phones for customer communication. They turned to Kenect's business texting and payment solutions to address these issues.

Kenect provided a texting platform that streamlined sales follow-ups and parts/service communication. The solution allowed employees to text customers from a business number via an app, eliminating the need for personal devices. As a result, the company saved over three hours per day and achieved significant measurable impact, including processing $245,000 in payment revenue within 15 months and receiving over 290 reviews through the Kenect system.

West Central Equipment