Case Study: Watersports Central triples Google reviews and saves 2-3 hours per employee per day with Kenect

Watersports Central triples Google reviews and saves 2-3 hours per employee per day with Kenect

Watersports Central, a marine dealership with locations in Georgia and South Carolina, faced challenges with inefficient customer communication and lead tracking. Their reliance on phone calls, which took 5-15 minutes each, was time-consuming, and a previous texting service failed because it did not use their main business number, causing customers to ignore messages. They turned to Kenect for its business texting and online reviews solutions.

By implementing Kenect, the dealership used its main business number for texting, which built customer trust and led to faster, 3-second average interactions. The solution saved employees 2-3 hours per day and tripled the number of Google reviews. According to their Business Development Manager, Kenect provided invaluable support through a dedicated Customer Success Manager, allowing them to compete more effectively with quick and efficient communication.

Watersports Central