Kenect
31 Case Studies
A Kenect Case Study
Topper's RV, a large Texas-based RV dealership, faced challenges with customers no longer answering phone calls, leading to inefficiencies and a lack of communication trails. They also needed a simpler method for processing prepayments and were using multiple disjointed companies for their texting, reviews, and payment needs. They turned to Kenect for an all-in-one business texting solution to address these issues.
Kenect provided Topper's RV with a streamlined platform that combined texting, online review generation, and Text-to-Pay functionality. The results were significant: the dealership sent over 10,000 text messages in six months, generated more than 300 web leads, and collected $15,000 via text payments in five months. Additionally, 44% of their texted review requests were completed by customers. Kenect's solution made operations easier and more efficient across the entire dealership.