Case Study: S&H Farm Supply boosts customer engagement and payments with Kenect

S&H Farm Supply powers 100,000+ customer conversations with Kenect

S&H Farm Supply, a farm supply and equipment company, faced challenges with missed calls and inefficient communication due to its reliance on phone calls. This led to stalled conversations, lost revenue opportunities, and no scalable way to stay top-of-mind with customers. They partnered with Kenect to implement its business texting solution to modernize their outreach.

By using Kenect's texting, broadcast messaging, and payment features, S&H Farm Supply created a more convenient customer experience. The results were significant: they powered over 100,000 customer conversations, collected over $120,000 in payments via text, and generated over 500 new Google reviews. Kenect enabled them to re-engage inactive customers and drive engagement across every stage of the customer journey.

S&H Farm Supply