Case Study: Leppo Rents speeds customer communication with Kenect

Leppo Rents sends 21,000+ messages in 2023 with Kenect

The customer, Leppo Rents, faced communication challenges after COVID-19, as customers stopped answering phones and preferred virtual scheduling. This led to extensive phone tag and delays. To address this, they worked with the vendor Kenect to implement its business texting service.

Kenect's solution enabled immediate text updates and virtual coordination, cutting response times to just seconds. This efficiency allowed staff to focus on core services. The measurable impact was significant, with over 21,000 messages sent in 2023, saving substantial time and improving cross-team visibility. Kenect was used across all departments, from service updates to accounts payable.

Leppo Rents