Case Study: Indian Motorcycle Charlotte achieves 200% more Google reviews with Kenect

Indian Motorcycle Charlotte boosts Google Reviews 200% with Kenect

Indian Motorcycle Charlotte, a top-ranked powersports dealer, faced challenges with customers not answering phone calls, which wasted employee time and delayed service. They also struggled to generate a steady stream of online reviews and website leads. The company turned to Kenect for a solution using its business texting and online reviews services.

Kenect implemented its texting platform to replace phone calls, send review requests via text, and coordinate customer updates. This solution led to a 200% increase in Google Reviews, improved inter-departmental coordination, and a direct impact on capturing leads and increasing revenue. Employee efficiency also saw a significant boost, especially within the service department.

Indian Motorcycle Charlotte