Case Study: Higgins Powersports saves 50 hours of labor weekly with Kenect

Higgins Powersports saves 50 hours of labor weekly with Kenect

Higgins Powersports, a family-owned dealership in Massachusetts, faced challenges with backlogged phone lines and difficulty contacting customers in a timely manner due to limited staffing. This struggle to keep up with service demand while communicating effectively prompted them to seek a solution from vendor Kenect, utilizing their business texting service.

Kenect solved these issues by implementing texting, which was quicker than phone calls and relieved the number of incoming calls. This resulted in the service department being less overwhelmed as they spent less time on the phone. The measurable impact was substantial, with Higgins Powersports saving approximately 50 hours of labor weekly. This saved time allows them to help more customers and provide better service every day.

Higgins Powersports