Case Study: Gowanda Harley-Davidson saves hours per day with Kenect

Gowanda Harley-Davidson saves hours per day with Kenect

Gowanda Harley-Davidson, a powersports dealership serving Western New York, faced challenges in managing leads from their website and Facebook through a single platform. Their customers were also texting employees' personal cell phones after hours, and too much time was wasted playing phone tag. They turned to the vendor Kenect for a business texting solution.

By implementing Kenect's platform, the dealership consolidated its web and Facebook leads and provided all employees with a text-enabled business number. This allowed every department to streamline communication, sending updates, documents, and coordinating pickups via text. The solution saved the business hours per day by cutting down on unnecessary phone calls, improved after-hours priority filtering, and enabled more efficient lead management and customer service.

Gowanda Harley-Davidson