Case Study: F&W Equipment boosts Google reviews and leads with Kenect

F&W Equipment boosts Google reviews 35% in 90 days with Kenect

F&W Equipment, an equipment dealer in Connecticut, faced challenges communicating with customers efficiently. Their employees were giving out personal phone numbers to text, and they were losing time waiting for email and phone call responses. They also lacked a system for generating online reviews and capturing more leads from their website. They turned to Kenect for its business texting and online review solutions.

Kenect provided a text-enabled business number and integrated its texting platform into the dealer's sales, rental, and service departments. The solution included texting review requests to satisfied customers and adding a 'Text Us' widget to the company website. As a result, F&W Equipment saw a 35% increase in Google reviews and generated 1,200 text conversations in the first 90 days. Kenect helped increase employee efficiency, generate more leads, and ultimately drive more revenue.

F&W Equipment