Case Study: Family RV Group boosts leads, reviews, and service efficiency with Kenect

Family RV Group drives 6,839 inbound website leads in 12 months with Kenect

Family RV Group, a multi-state RV dealership, faced challenges with an overwhelmed service department receiving too many phone calls, leading to frustrated customers on hold. They also lacked a system for generating online reviews and needed more inbound leads from their website. They turned to Kenect and implemented its business texting service to address these issues.

Kenect's solution enabled business texting to divert service inquiries from phones to text, used multimedia messages for service updates, and implemented text-based review requests and a website widget. The results were significant, with Kenect helping generate 6,839 incremental website leads in twelve months, consistently producing online reviews, and creating a more efficient service department. The vendor reports that their internal data showed sales associates and locations using Kenect the most were also the highest performers.

Family RV Group