Case Study: Elkhart Indian Motorcycle boosts lead response and closes more sales with Kenect

Elkhart Indian Motorcycle closes leads over 75% of the time with Kenect

Elkhart Indian Motorcycle, a premier powersports dealership, faced challenges with customer communication and lead management. Sales reps were using personal phones, leads were lost after hours, and the team lacked visibility into customer interactions. They turned to Kenect for a solution using its Business Texting and Managed Conversations services.

Kenect provided a centralized texting platform so employees no longer needed personal numbers. Its Managed Conversations service ensured leads were answered at all hours, closing over 75% of these "hot leads." The solution saved an estimated 10 minutes in response time per lead and helped manage over 146 leads in eight months, significantly improving efficiency and sales conversions for Elkhart Indian Motorcycle.

Elkhart Indian Motorcycle