Case Study: Cole Harley-Davidson improves dealership communication and collects $439K via Text-to-Pay with Kenect

Cole Harley-Davidson collects $439K via Kenect Text-to-Pay and sends 65,000+ texts

Cole Harley-Davidson, a powersports dealership, faced significant communication challenges. Their previous methods made appointment confirmations difficult and their old texting tool could only send mass messages from a generic number, preventing personalized service updates. These limitations led to missed opportunities and a disjointed customer experience. They turned to Kenect for its business texting solution to overcome these hurdles.

Kenect provided a comprehensive texting platform that made the dealership's main number textable. This enabled personalized communication for appointments and service updates, along with implementing a Text-to-Pay feature. The results were substantial: over 65,000 texts were sent, $439,683 in revenue was collected via text payments, and 13,000 broadcast messages were used to promote offers. Kenect streamlined the dealership's operations and significantly boosted customer engagement across all departments.

Cole Harley-Davidson