Case Study: Cazenovia Equipment Company boosts customer communication and leads with Kenect

Cazenovia Equipment sends 16,605 texts in 6 months with Kenect

Cazenovia Equipment Company, a multi-location John Deere dealership, faced challenges in communicating with customers during COVID, as employees were forced to use personal phones for texting. This led to inefficiencies like playing phone tag in their service department. They needed a unified texting platform that could function across all 10 of their locations and turned to Kenect for a solution.

Kenect implemented its business texting platform, which text-enabled the company's main business number. This allowed employees to text customers with conversations viewable by the entire team. The solution replaced voicemail, reduced call volume, and coordinated messaging across all locations. As a result, Cazenovia Equipment sent 16,605 text messages in six months, generated 1,215 inbound web leads via text, and reported that Kenect helped them avoid losing revenue by making it easier for customers to do business with them.

Cazenovia Equipment Company