Case Study: Carizma Motors saves money and streamlines customer texting with Kenect

Carizma Motors cuts 9-10 employee phones to zero with Kenect

Carizma Motors, an automotive dealership serving Texas and New Mexico, faced challenges with high costs and inefficient customer communication. Each account manager used a separate company phone, which was expensive, and after-hours inquiries were handled by bots or chat rooms, leading to a disjointed customer experience.

By implementing Kenect's business texting solution, the dealership eliminated the need for multiple physical phones, allowing employees to text customers directly through the Kenect app. This provided customers with a single number for real, human communication at any time. As a result, Carizma Motors saved significant money by cutting their phones from 9-10 to zero and greatly improved communication organization.

Carizma Motors