Case Study: Austin Subaru boosts service retention and revenue with Kenect Service AI

Austin Subaru boosts out-of-warranty retention from 8.5% to over 50% with Kenect

Austin Subaru, a top-performing dealership in Austin, Texas, faced a challenge with its high-volume service department. Their manual outreach processes for recalls and customer retention were time-consuming and inefficient, creating gaps in capitalizing on revenue opportunities and retaining out-of-warranty customers. They implemented Kenect Service AI to address this.

Kenect's solution automated outreach for service reminders, recalls, and follow-ups, which freed staff from cold calls and spreadsheets. The results were significant: out-of-warranty service retention jumped from 8.5% to over 50%, driving hundreds of additional repair orders. Kenect's AI also enabled the dealership to clean its recall lists multiple times, generating hundreds of thousands in revenue.

Austin Subaru