Case Study: Atlantic Outboard boosts customer communication and reviews with Kenect

Atlantic Outboard saves 50 hours weekly and gets 5x more reviews with Kenect

Atlantic Outboard, a marine dealership based in Connecticut, faced significant challenges in communicating with its customers. The business struggled to make contact with clients who had extremely busy schedules, which resulted in constant phone tag for appointments, updates, and general questions. To address this, they turned to Kenect for its business texting solution.

Kenect implemented its business texting service, which led to customers responding much more quickly. Texting was answered 96% of the time, allowing employees to focus on their work instead of playing phone tag. The results were substantial: Atlantic Outboard reported saving 50 hours of labor weekly and saw a fivefold increase in online reviews since starting with Kenect.

Atlantic Outboard