Case Study: Watersports Central saves time and triples Google reviews with Kenect

Watersports Central - Customer Case Study

Watersports Central, a dealer serving Georgia and South Carolina, wanted a better way to stay in contact with customers and manage leads. Before working with **Kenect**, the team relied mainly on phone calls, which were time-consuming, and a previous texting tool tied to Lightspeed that customers often ignored because it didn’t come from the company’s main business number.

**Kenect** implemented business texting using Watersports Central’s primary phone number, along with online reviews and web leads tools. This made communication faster and more trustworthy, helping the team respond in about 3 seconds on average, save 2–3 hours per employee per day, and triple their Google reviews. Watersports Central also reported better lead management, smoother customer communication, and a strong partnership with a dedicated Customer Success Manager.

Watersports Central

Frank Matcha

Business Development Manager